REAL PEOPLE. REAL SOLUTIONS. REAL TIME.
This year, RS Industrial celebrates its 25th anniversary. More importantly, we celebrate the people who have made this milestone possible – our customers! You are the reason for our success, and we express gratitude for each and every one of you. Without you, we simply would not exist.
In 1993, our company's founders set out on a mission to provide manufacturers with a hands-on, technical approach to adhesives. Over the past 25 years, much has changed. Our world has become more virtual than ever. We've seen the growth of e-commerce and how it has forever changed the business landscape.
Keeping at the forefront and adapting to these changes has allowed us to better serve our customers. We support the manufacturing that continues to occur behind-the-scenes of virtual business, bridging the gap between manufacturing and e-commerce. As customers’ expectations continue to increase, we look for new ways to expand our capabilities. We are committed to providing solutions that will ultimately make our customers' lives easier and more efficient in an increasingly virtual world.
It's always been about the people for us. No matter how much the virtual world influences the way we do business, there is no denying that people are the driving force behind these advancements. We believe that it takes real people to deliver real solutions, in real time.
Moving forward, our focus remains the same as it's been for the past 25 years – our customers. You'll find the customer at the center of each and every new innovation at RS Industrial. For us, it's not a question of 'what new capabilities can we add?', but 'which capabilities will truly make our customers' lives easier?' in this virtual-driven world.
BEHIND ONE CUSTOMER'S JOURNEY
"It is my pleasure to deal with RS Industrial. Everyone is always very helpful and quick to get answers. In short, they rock!"
MELANIE // Stationary Products Manufacturing
What Happens Beyond the Click?
Find RSI during online search for adhesive suppliers
Meet with a rep to discuss application requirements
Receive lab testing and in-field trial of new product
Join the RS family as a customer!
Get product sourced, or receive custom product
Receive same-day shipping on most orders
Receive instant, accurate invoices
BEHIND ONE CUSTOMER'S JOURNEY
"It is my pleasure to deal with RS Industrial. Everyone is always very helpful and quick to get answers. In short, they rock!"
MELANIE // Stationary Products Manufacturing
What Happens Beyond the Click?
Find RSI during online search for adhesive suppliers
Meet with a rep to discuss application requirements
Receive lab testing and in-field trial of new product
Join the RS family as a customer!
Get product sourced, or receive custom product
Receive same-day shipping on most orders
Receive instant, accurate invoices
SERVING CUSTOMERS IN A VIRTUAL WORLD
SERVING CUSTOMERS IN A VIRTUAL WORLD
CUSTOMER SERVICE
Real people are the heart of our customer service team. Our experienced customer care team is available 24/7 to provide live support. We understand that today’s customers want to be as informed as possible, so we keep you updated with quick order confirmations and order replenishment reminders.
Order Confirmations
Replenishment Reminders
RS LABS
When you partner with us, you gain access to our adhesive lab equipped with skilled chemists and state-of-the-art technology. We perform quality analysis and research and development to keep you at the forefront of your industry. Our in-house lab features a rheometer, tensile tester and other lab instruments to simulate your end use conditions. Want to take a look behind the scenes? Our doors are always open for customers wishing to tour the facility.
State-of-the-Art Instruments
Capabilities Demonstrations/Facility Visits
COMMUNICAT​​​​IONS
Our goal is to be your number one technically focused adhesive resource. From helpful articles and how-to videos to infographics and valuable case studies, we strive to craft content that is informative, engaging, and above all, valuable. We are always looking for new ways to increase engagement and make it easier for you to find the information you need to excel at your job.
24/7 Access to Resources
Enhanced Customer Experience
ON-SITE TECHNICAL SERVICE
Our technical service team is equipped to help you meet today's increasing production demands. Whether it's evaluating your adhesive process, addressing troubleshooting issues, or trialing a new product, we'll join you in your facility to help you optimize your operations. Our on-site seminars and webinars help customers gain adhesive knowledge specific to their application.
Adhesive Process Evaluation
On-Site Educational Seminars
PRODUCTION
Not all application needs can be met by a standard, off-the-shelf solution. Specifications vary, such as product dimensions, tack levels and thicknesses. That’s where our production crew comes in. Our ability to create custom products, such as Adhesive Squares, provides customers with solutions that match their exact application needs. Meeting the expectations of customers is number one, so we are always improving product quality.
Custom Solutions
Improved Quality
SALES
Our value-added team of representatives is available to listen to your needs and discuss potential solutions and their benefits. Our Consumption and Package Integrity Monitoring (CPIM) Program supplies you with real time information about potential cost savings and packaging quality. Also, our expanded coverage means that our sales representatives are readily available to join you face-to-face in your plant as needed.
Expanded Coverage
Consumption & Package Integrity Monitoring
SHIPPING
How often do you receive the product you need, exactly when you need it? When you work with RS, we do what it takes to make just that happen. Our warehouse ships most orders, if not all, the same day we receive them. This gives you peace of mind that you’ll have everything you need to keep your operations running smoothly. Also, our “smart” labeling system applies color-coded labels, barcodes and pallet tags with information unique to each customer based on your warehousing requirements.
Same-Day Shipping
Smart Labeling System
INFORMATION SERVICES
More than ever, we want information as quickly as it’s available. We understand the value in using real-time information to increase the efficiency of your operations. Services such as auto invoicing and custom reporting provide key information at your fingertips. All the while, you can rely on us to keep your information secure.
Auto Invoicing
Information Confidentiality